Shipping Policy

Thank you for choosing Alder Jewelry for your exquisite jewelry needs. We strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to ensure a clear understanding of the process.

Processing Time:

  • Buy today, Sent out same day (unless changes need to be made to the order) 
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:

  • Once your order has been processed, it will be shipped within 1-3 business days.
  • Please note that the shipping time is an estimate and may vary depending on your location and external factors such as customs processing.

Shipping Methods:

  • We currently offer standard shipping for all orders.
  • Tracking information will be provided once your order has been shipped, allowing you to monitor its progress.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination.
  • The shipping cost will be displayed during the checkout process before you complete your purchase.

International Shipping:

  • Alder Jewelry ships internationally, and shipping costs and times may vary based on the destination.
  • Customers are responsible for any customs duties or taxes incurred upon arrival in their country.

Order Status:

  • You can check the status of your order by logging into your Alder Jewelry account or by using the tracking information provided in the shipping confirmation email.

Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Alder Jewelry is not responsible for delays or lost packages due to incorrect addresses.

Delivery Issues:

  • If there are any issues with the delivery of your order, please contact our customer service team at [service@alderjewellers.com] within 14 days of the estimated delivery date.

Lost or Stolen Packages:

  • Alder Jewelry is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.

Holiday Delays:

  • During peak seasons or holidays, there may be delays in processing and shipping. We appreciate your understanding during these busy times.

If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer service team at [service@alderjewellers.com]. Thank you for choosing Alder Jewellers—we appreciate your business!